Global Tint CRM Privacy Policy

Global Tint CRM ("Global Tint," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, company name, and password when you create an account.
• Business Data: Customer contacts, leads, job details, invoices, and other business information you enter into the Service.
• Payment Information: When using Global Tint Pay features, payment processing is handled by Stripe. We do not store your full credit card numbers.
• Communications: Information you provide when contacting our support team.

Information Collected Automatically

• Device Information: Device type, operating system, and unique device identifiers.
• Usage Data: Features used, time spent in app, and interaction patterns.
• Location Data: Only when you use AR measurement features, with your explicit permission.
• Camera Access: Only when you use AR scanning or photo features, with your explicit permission.

2. How We Use Your Information

• Provide and maintain the Service
• Process transactions and send related information
• Send administrative information (updates, security alerts)
• Respond to your comments and questions
• Analyze usage to improve the Service
• Detect, prevent, and address technical issues

3. SMS/Text Message Communications

When you provide your phone number through a Global Tint quote form or booking page, or by texting a Global Tint number, Global Tint may send you service-related text messages. These include:

• Appointment reminders and confirmations
• Quote and invoice updates
• Service status notifications
• Customer support replies

Message Frequency

Message frequency varies based on your appointments and service requests. Messages are transactional and directly related to your booking or inquiry — no marketing or promotional texts are sent.

Costs

Standard message and data rates from your mobile carrier may apply. Global Tint does not charge you for these messages.

Opt-In and Consent

By providing your phone number on a Global Tint form, you consent to receiving service-related text messages from Global Tint. Consent is not a condition of any purchase and is not required to use our services.

Opt-Out

You can stop receiving text messages at any time by replying STOP to any message. You will receive a confirmation and will not be texted again unless you re-subscribe.

Help

Reply HELP to any message for assistance, or contact us directly.

Data Sharing

Text messaging opt-in data and consent will not be sold, shared, or rented to third parties or affiliates for their marketing or promotional purposes.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information in these limited circumstances:

• Service Providers: Third-party vendors who assist in providing the Service (e.g., cloud hosting, payment processing).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security assessments.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Opt-out of certain data processing

8. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.